Shipping policy
Shipping Policy
UK Delivery
We are pleased to offer free delivery on all UK orders, including Northern Ireland.
Orders are shipped using a tracked delivery service and are normally expected to arrive within 1–2 business days after dispatch. Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, industrial action, or exceptionally busy periods.
Where significant Royal Mail disruption or industrial action occurs, please allow additional time for your order to arrive.
International Delivery
We currently ship to a range of international destinations, including:
- United States
- Canada
- Australia
- New Zealand
- Guernsey, Jersey and the Isle of Man
- Selected European countries
- Other eligible international destinations shown at checkout
Available shipping methods, charges and estimated delivery times vary depending on your destination, order value and, in some cases, the weight of your order.
Your available shipping options and the applicable charge will be displayed at checkout before payment.
If we are unable to ship to your selected destination, you will be notified during checkout.
International Delivery Times
Estimated international delivery times are generally:
Europe: approximately 5–8 business days
United States, Canada, Australia and New Zealand: approximately 2–11 business days
Other international destinations: delivery times will be shown at checkout where available.
These timeframes are estimates only. Customs clearance, local carrier delays and other circumstances outside our control may result in longer delivery times.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.
Where duties and taxes are collected at checkout, this will be shown before you place your order. Where they are not collected at checkout, the recipient may be responsible for paying any applicable charges before delivery.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Please ensure that your delivery address is complete and accurate before placing your order. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the fulfilment process.
Lost or Missing Parcels
If your tracking information indicates a problem with delivery, or your order has not arrived within the expected timeframe, please contact us at support@arborvitamins.com with your order number so that we can investigate.
We recommend contacting us promptly if you believe a parcel has been lost, misdelivered or damaged in transit.
Shipping Charges
United Kingdom: Free delivery.
International orders: Shipping charges vary by destination and order and are displayed at checkout.
Some destinations or qualifying orders may be eligible for free shipping where indicated at checkout.
International Shipping Costs and Refunds
International shipping charges are generally non-refundable once an order has been dispatched, except where otherwise required by applicable law.
Where a refund is approved following a return, refusal of delivery or other cancellation after dispatch, the original international shipping charge may be excluded from the refund unless applicable consumer law requires otherwise.
Any return shipping charges, customs duties, import taxes or carrier fees may also be the customer's responsibility where permitted by law.
Need Help?
If you have any questions about your order or delivery, please contact support@arborvitamins.com and include your order number.
We aim to respond to enquiries within 1 business day, although responses may occasionally take a little longer during particularly busy periods.